Frequently Asked Questions
Everything you need to know about your Honeybalm experience.
What makes Honeybalm products different from other skincare brands?
We focus on 'clean clinicals'—combining organic, bee-derived ingredients like Manuka honey and propolis with high-performance dermatological actives. All our products are cruelty-free and formulated without parabens or synthetic fragrances.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up essentials sooner.
Are your products safe for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective. However, we always recommend performing a patch test on a small area of skin before full application.
What is your return policy?
We want you to love your skin. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange, even if the product has been opened.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the UK. We are working hard to bring Honeybalm to more countries soon. Shipping rates and delivery times vary by location.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.